ASD provides on-site and remote support services for all of our software solutions and bespoke applications. As part of the product implementation cycle, we provide comprehensive training courses to ensure that all users (both business and technical) of the application have a full understanding of the application. Full application documentation is also provided with all ASD applications.
We provide full support services to ensure that mission-critical and time-sensitive applications are available to your operation. Standard product support is from 9.00am to 5.30pm, Monday to Friday (GMT), excluding public holidays. Support services can be provided on a 24 x 7 basis if requested.
The ASD helpdesk will accept support issues via phone (on +353 1 206 0011) and email message (firstname.lastname@example.org). All calls received are logged within our call logging application and monitored closely until marked as complete by the person who reported the call.